Refund policy

 

We want you to love your Blue Serene Candle! If there’s ever a problem with your order, we’re here to help.

 

Returns & Exchanges
Because our candles are handmade, we do not accept returns or exchanges unless the item arrives damaged or defective.

 

Damaged or Incorrect Orders
If your candle arrives damaged or you received the wrong item, please contact us within 7 days of delivery. Be sure to include your order number, a brief description of the issue, and photos of the damaged item and packaging (if applicable)

 

📧 Email us at BlueSereneCandles@gmail.com and we’ll work with you to resolve the issue—either by sending a replacement or issuing a refund.

 

Cancellations
You may cancel your order within 24 hours of purchase. After that, your order may already be in production or shipped.

 

Custom Orders
Custom or personalized candles are final sale and not eligible for return or exchange.

 

Thank you for supporting Blue Serene Candles. We’re committed to making sure you’re 100% happy with your experience.